Contact information
Contact Us
Thank you for visiting Stretchora.
For questions about an order, product, delivery, return request, refund, or store policy, please contact our customer support team using the information below. To help us review your inquiry efficiently, please include your full name, order number, the email address used when placing the order, and a clear description of your request.
Customer Support
Email: dongkoch747@gmail.com
Telephone: +1 (936) 260-5549
Email is our recommended contact method because it allows us to review order details, photographs, tracking information, and previous correspondence accurately.
We aim to respond to most inquiries within 1–2 business days. Response times may be longer during weekends, public holidays, promotional periods, or periods of unusually high inquiry volume.
Submitting multiple messages regarding the same matter may delay our review. Please reply to the original email thread whenever possible.
Official Website
Website: https://stretchora.com
For your security, please make sure that you are communicating through the contact information displayed on our official website. Stretchora is not responsible for communications, payment requests, or representations made through unauthorized websites, accounts, or individuals claiming to represent our store.
Business Information
Store Name: Stretchora
Legal Business Name: STOREVIA LIMITED
Business Type: Online Retail Store
Main Product Category: Yoga Equipment and Accessories, Excluding Apparel
Website: https://stretchora.com
Customer Support Email: dongkoch747@gmail.com
Customer Support Telephone: +1 (936) 260-5549
Business Address:
Unit 809, 8/F Brill Plaza
84 To Kwa Wan Road
To Kwa Wan
Hong Kong
The business address shown above is provided for official business correspondence and legal notices. It is not a physical retail store, showroom, customer service center, warehouse, or public collection location.
Customers should not visit the address without a confirmed appointment.
Customer Support Hours
Monday–Friday: 10:00 AM–6:00 PM Hong Kong Time (GMT+8)
Customer support is generally unavailable on weekends and public holidays. Messages received outside our normal support hours will be reviewed during the next available business period.
Telephone availability may vary. When telephone support is unavailable, please send your inquiry by email.
Order Inquiries
When contacting us about an existing order, please provide:
- Your full name
- Your order number
- The email address used at checkout
- The product involved
- A clear explanation of your request
- Relevant photographs or videos, when applicable
Please do not send payment card numbers, account passwords, government identification numbers, or other unnecessary sensitive information by email.
Order Changes and Cancellations
Order change and cancellation requests should be submitted as soon as possible. We cannot guarantee that an order can be changed or canceled after it has entered processing, fulfillment, or shipment.
A request is not considered approved until Stretchora provides written confirmation by email.
Returns and Refunds
Before returning any product, customers must contact our support team and follow the instructions provided under our Return and Refund Policy.
Do not send products to our business address unless our customer support team has provided written return authorization and confirmed the applicable return address.
Our business address may not be the location designated to receive returned merchandise. Unauthorized or incorrectly addressed returns may be refused, delayed, lost, or unavailable for refund processing.
Providing a return tracking number does not by itself confirm that a return has been approved, received, inspected, or accepted.
Refund eligibility, return periods, product condition requirements, return shipping responsibilities, exclusions, and processing times are governed by the Return and Refund Policy published on our website.
Shipping and Delivery Questions
For delivery-related inquiries, please include your order number and tracking information, when available.
Estimated delivery dates are estimates rather than guaranteed arrival dates. Delivery may be affected by carrier operations, customs procedures, weather, holidays, address errors, unsuccessful delivery attempts, or other circumstances outside our reasonable control.
Please review our Shipping Policy for additional information regarding order processing, tracking, delivery estimates, address accuracy, and delayed or undeliverable shipments.
Damaged, Defective, or Incorrect Products
If a product arrives damaged, defective, incomplete, or materially different from the item ordered, contact us promptly and provide:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the packaging and shipping label
- A video demonstrating the issue, when reasonably necessary
Please retain the product, packaging, accessories, manuals, and shipping materials until our review is complete. Do not discard or return the item unless instructed by our customer support team.
Product Safety Concerns
If you believe a product may be damaged, unsafe, incorrectly assembled, or unsuitable for continued use, stop using it and contact us promptly.
For safety-related reports, include the product name, order number, photographs, a description of what occurred, and any relevant installation or usage details.
Customers are responsible for reviewing product instructions, warnings, specifications, installation requirements, recommended uses, and stated weight limits before use. Products should only be used for their intended purpose and in accordance with the manufacturer’s instructions.
Formal Notices
Formal business or legal correspondence may be sent to:
STOREVIA LIMITED
Unit 809, 8/F Brill Plaza
84 To Kwa Wan Road
To Kwa Wan
Hong Kong
A copy should also be sent by email to:
Sending correspondence does not constitute acceptance of liability, waiver of rights, agreement to a requested remedy, or confirmation that a claim is valid.
Privacy
Information submitted through email, telephone, or other customer support channels may be used to verify orders, respond to inquiries, investigate issues, prevent fraud, maintain business records, and fulfill legal or regulatory obligations.
Please review our Privacy Policy for more information about how personal information is collected, used, retained, and disclosed.
Important Notice
Customer support representatives cannot modify the terms of our published policies unless the modification is confirmed in writing by an authorized representative of Stretchora.
The information on this page may be updated when our contact details, operating procedures, or business information change. The version published on our official website will apply at the time of contact.