Terms of Service

Effective Date: July 29, 2026

Overview

This website is operated by STOREVIA LIMITED under the store name Stretchora.

Throughout this website, the terms “Stretchora,” “we,” “us,” and “our” refer to STOREVIA LIMITED. Stretchora provides this website, including its product listings, information, features, tools, customer support channels, and online purchasing services, subject to these Terms of Service.

The terms “you” and “your” refer to any person who accesses the website, browses its contents, creates an account, submits information, contacts customer support, or purchases a product.

By visiting https://stretchora.com, creating an account, placing an order, or otherwise using any part of the website, you agree to be bound by these Terms of Service and by the policies incorporated into them, including our:

• Privacy Policy
• Shipping and Delivery Policy
• Return and Refund Policy
• Contact Us page
• Any product-specific instructions, warnings, or terms displayed before purchase

Please read these Terms carefully before using the website.

If you do not agree to these Terms, you should not access the website, submit an order, or use our services.

Nothing in these Terms excludes, restricts, or modifies any right or remedy that cannot lawfully be excluded, restricted, or modified under applicable consumer protection law.

Eligibility and Legal Capacity

You must be at least the age of legal majority in your place of residence to place an order through Stretchora.

If you permit a minor to access the website using your device, account, payment method, or personal information, you are responsible for supervising that use to the extent permitted by applicable law.

By submitting an order, you represent that:

• You have the legal capacity to enter into a binding agreement
• The information provided is accurate and complete
• You are authorized to use the selected payment method
• The purchase is for a lawful purpose
• The products will not be resold, exported, installed, or used in violation of applicable law

We may refuse or cancel an order when we reasonably believe that the customer lacks legal capacity, has provided false information, is using an unauthorized payment method, or is attempting an unlawful or fraudulent transaction.

Online Store Terms

You may not use our website or products for any illegal, fraudulent, harmful, or unauthorized purpose.

You must not use the website in a manner that:

• Violates applicable law
• Infringes another person’s rights
• Interferes with website security or operation
• Attempts to obtain unauthorized access to data or systems
• Introduces malware, harmful code, automated scraping tools, or disruptive technology
• Submits false orders, fraudulent payment disputes, or misleading claims
• Misrepresents your identity or authority
• Uses product information or images in a misleading commercial manner

A material violation of these Terms may result in suspension or termination of access, cancellation of affected orders, rejection of returns, or other lawful protective measures.

Account Information

You may be able to purchase products as a guest or through a customer account.

You are responsible for:

• Maintaining the confidentiality of account credentials
• Restricting access to your account and device
• Providing current contact, billing, and shipping information
• Promptly informing us of suspected unauthorized account use
• Reviewing order confirmations and payment details for errors

You must not share account credentials with an unauthorized person or create accounts using false information.

We are not responsible for losses caused by your failure to secure your account, except to the extent that the loss results from our breach of a legal obligation or cannot otherwise be excluded under applicable law.

General Conditions

We reserve the right to refuse service, restrict access, or cancel a transaction when reasonably necessary for lawful business purposes, including suspected fraud, abusive conduct, payment risk, sanctions compliance, inventory errors, safety concerns, technical problems, or violation of these Terms.

We will not refuse service on a basis prohibited by applicable law.

Headings are included for convenience and do not limit the meaning of these Terms.

No customer support employee, supplier, contractor, or third party may modify these Terms unless the change is confirmed in writing by an authorized representative of STOREVIA LIMITED.

Website Availability

We aim to keep the website reasonably available, but uninterrupted access is not guaranteed.

The website may be temporarily unavailable because of:

• Maintenance
• Security updates
• Technical failures
• Hosting interruptions
• Payment service interruptions
• Network problems
• Cyber incidents
• Changes to third-party platforms
• Events outside our reasonable control

We may modify, suspend, discontinue, restrict, or replace any part of the website without prior notice when reasonably necessary.

Where a change materially affects an existing paid order, the customer’s rights will be determined by the order terms, our published policies, and applicable law.

Accuracy, Completeness, and Timeliness of Information

We make reasonable efforts to present accurate and current information.

However, website content may occasionally contain:

• Typographical errors
• Incorrect dimensions
• Outdated availability information
• Pricing errors
• Image differences
• Incomplete specifications
• Supplier-provided information that requires correction
• Technical display errors

General educational content, blog posts, guides, and product comparisons are provided for informational purposes and should not be treated as medical, therapeutic, structural, engineering, or professional advice.

Before purchasing or using a product, review the product listing, dimensions, materials, included components, compatibility information, installation requirements, care instructions, manufacturer warnings, and stated weight limits.

If information on the website conflicts with legally required information or confirmed written information supplied by us regarding a specific order, the applicable legal requirement or confirmed order-specific information will control.

Product Descriptions

Stretchora sells yoga, meditation, stretching, recovery, mobility, storage, and related wellness accessories, excluding apparel.

We make reasonable efforts to display product descriptions, images, measurements, materials, colors, and specifications accurately.

Actual appearance may vary because of:

• Screen settings
• Lighting
• Photography
• Manufacturing tolerances
• Natural material variation
• Product updates
• Supplier packaging changes
• Differences between production batches

Minor variations that do not materially change the product’s identity, function, or advertised specifications are not necessarily defects.

We will not intentionally substitute a materially different product without the customer’s agreement.

Product titles and descriptions may contain commonly used search terms such as “yoga,” “meditation,” “recovery,” or “mobility.” These terms describe the intended product category and do not constitute a promise of a particular physical, therapeutic, or medical result.

Product Availability

Products are subject to availability.

Displaying a product on the website does not guarantee that it remains available when an order is reviewed or fulfilled.

If a product becomes unavailable after an order is submitted, we may:

• Cancel the affected product
• Issue a refund
• Offer a replacement for the customer’s approval
• Provide a revised fulfillment estimate
• Ship available products separately
• Cancel the entire order when partial fulfillment is impractical

We will not charge a customer for a materially different substitute without express agreement.

We reserve the right to limit product quantities where reasonably necessary to manage inventory, prevent resale abuse, address safety concerns, or comply with legal restrictions.

Prices, Currency, and Fees

Product prices may change without prior notice.

A price change will not normally affect an order that has already been accepted, except where:

• The displayed price was an obvious error
• The order was not validly completed
• A tax or legally required charge changes
• The customer requests an order modification
• Applicable law permits or requires correction

Prices are displayed in the currency shown on the website or during checkout.

Unless otherwise stated, product prices may not include:

• Shipping fees
• Import duties
• Customs charges
• Value-added taxes
• Sales taxes
• Brokerage fees
• Foreign transaction fees
• Currency conversion charges imposed by a payment provider

The total amount charged by Stretchora will be displayed during checkout before the order is submitted.

Third-party banks and payment providers may impose charges that we do not control.

Shipping Fee

Stretchora generally charges a flat shipping fee of $6.90 per order, as disclosed during checkout.

The amount displayed during checkout will apply to the order.

International duties, taxes, customs charges, brokerage costs, and other government or carrier charges are not included unless expressly stated.

Additional details are provided in our Shipping and Delivery Policy.

Orders and Contract Formation

Submitting an order is an offer to purchase the selected products under these Terms.

An automated order confirmation means that we have received the order request. It does not necessarily mean that we have accepted the order or confirmed product availability.

An order is generally accepted when:

• Payment has been authorized
• Order verification has been completed
• The product has been allocated or approved for fulfillment
• We have not notified you that the order has been rejected or canceled

We may reject or cancel an order before shipment for reasons including:

• Product unavailability
• Incorrect pricing
• Incorrect product information
• Suspected fraud
• Payment failure
• Address problems
• Quantity restrictions
• Import or carrier restrictions
• Technical errors
• Safety concerns
• Violation of these Terms

When we cancel a paid order before shipment, we will issue the applicable refund to the original payment method.

Payment

You agree to provide current, complete, and accurate billing information.

By submitting payment information, you represent that you are authorized to use the payment method and authorize the applicable charge.

Payments may be processed by third-party payment providers. Stretchora does not receive or store complete payment card details where the payment provider processes those details directly.

Payment authorization may be delayed or declined by:

• The card issuer
• The payment processor
• Fraud screening systems
• Incorrect billing information
• Transaction limits
• Geographic restrictions
• Security verification requirements

We may request reasonable additional information to verify an order. Do not send complete card numbers, passwords, or unnecessary identification documents by ordinary email.

One-Time Purchases

Unless a subscription, recurring plan, or automatic renewal arrangement is clearly and conspicuously disclosed before checkout, purchases from Stretchora are one-time purchases.

A customer will not be enrolled in recurring billing merely by placing a standard product order.

If Stretchora introduces a subscription or recurring purchasing program, the price, billing frequency, renewal terms, cancellation method, and other material conditions must be separately disclosed before enrollment.

Order Changes and Cancellations

Order cancellation or modification requests should be submitted as soon as possible and preferably within 12 hours after purchase.

A request is not guaranteed merely because it was submitted within that period.

Once supplier confirmation, processing, fulfillment, packaging, label creation, or shipment has begun, changes or cancellation may no longer be possible.

A cancellation or modification is effective only when Stretchora confirms it in writing.

After shipment, an eligible product may be returned in accordance with our Return and Refund Policy.

Shipping and Delivery

Order processing, shipping fees, delivery estimates, tracking, customs, address changes, split shipments, delayed shipments, and delivery investigations are governed by our Shipping and Delivery Policy.

Delivery dates are estimates unless expressly stated to be guaranteed.

Customers are responsible for providing a complete and accurate delivery address.

If we are unable to ship within the stated or legally applicable period, we may provide a revised estimate, request consent to the delay, or cancel and refund the order as required by applicable law.

Returns, Refunds, and Exchanges

Returns, refunds, exchanges, defective products, damaged products, incorrect products, cancellation requests, and refused deliveries are governed by our Return and Refund Policy.

A product must not be returned without prior written authorization.

The legal business address shown in these Terms is not automatically a merchandise return address.

Sending a product to an unauthorized address may delay or prevent return processing.

Nothing in our Return and Refund Policy limits a mandatory consumer right that applies to the transaction.

Yoga and Wellness Product Safety

Stretchora products must be used only for their stated purpose and in accordance with all instructions, warnings, specifications, and weight limits.

Before each use, customers should inspect relevant products for:

• Wear
• Tears
• Cracks
• Loose stitching
• Damaged buckles
• Loose hardware
• Structural instability
• Deteriorated elastic
• Improper mounting
• Missing components
• Other signs of damage

Stop using a product when it appears damaged, unstable, incorrectly installed, or unsuitable for continued use.

Yoga, stretching, inversion, aerial, balance, recovery, and mobility activities involve inherent physical risks. Customers are responsible for selecting activities appropriate to their experience, physical condition, surroundings, and equipment.

Use additional caution with:

• Aerial yoga hammocks
• Inversion slings
• Headstand benches
• Balance boards
• Yoga wheels
• Resistance bands
• Wall-mounted storage equipment
• Products designed to support body weight
• Products requiring anchors or structural installation

Load-bearing products must be installed only on a suitable structure using compatible hardware and the manufacturer’s instructions. Professional installation should be obtained when the customer is not qualified to assess the mounting structure or installation method.

Do not exceed stated weight limits.

Keep the surrounding area clear and use appropriate supervision, spotting, or safety support when required.

These safety provisions do not exclude liability that cannot lawfully be excluded.

No Medical Advice

Stretchora does not provide medical diagnosis, treatment, rehabilitation, physiotherapy, or individualized health advice.

Product descriptions, guides, blog posts, and customer support communications are not substitutes for advice from a qualified healthcare professional.

Consult an appropriate professional before starting or modifying an exercise routine when you:

• Have an injury
• Have a medical condition
• Are pregnant
• Recently underwent surgery
• Experience pain, dizziness, numbness, breathing difficulty, or unusual symptoms
• Are uncertain whether an activity is appropriate

Stop an activity immediately if you experience pain, loss of balance, dizziness, breathing difficulty, or another concerning symptom.

No product is guaranteed to prevent, diagnose, treat, cure, or rehabilitate a medical condition unless the claim is expressly supported and legally permitted.

Manufacturer Instructions and Warranties

Some products may be manufactured, supplied, or fulfilled by third parties.

Manufacturer instructions, warnings, specifications, and warranty terms may apply in addition to these Terms.

A manufacturer warranty, when offered, is separate from Stretchora’s Return and Refund Policy unless expressly stated otherwise.

We do not independently extend a manufacturer warranty beyond its stated terms.

Nothing in this section limits any statutory right that applies to defective, misdescribed, or non-conforming goods.

Intellectual Property

Unless otherwise stated, the website and its original content are owned by or licensed to STOREVIA LIMITED.

Protected content may include:

• Store branding
• Logos
• Website design
• Written descriptions
• Graphics
• Original photographs
• Videos
• Layouts
• Guides
• Blog content
• Software elements
• Product collection organization

You may access the website for personal, non-commercial shopping and informational use.

You must not reproduce, republish, distribute, sell, license, scrape, modify, create derivative commercial works from, or commercially exploit protected content without written authorization.

Third-party trademarks, product names, photographs, and materials remain the property of their respective owners.

Reference to a third-party brand does not imply sponsorship, affiliation, authorization, or endorsement unless expressly stated.

User Content, Reviews, and Submissions

You may submit reviews, photographs, feedback, questions, or other content where the website permits.

You retain ownership of original content that you lawfully create.

By submitting content to Stretchora, you grant us a non-exclusive, worldwide, royalty-free license to host, reproduce, display, format, and use the content for operating, improving, and promoting the store, subject to applicable privacy and consumer protection laws.

This license does not prevent you from using your own content elsewhere.

You must not submit content that:

• Is knowingly false or misleading
• Infringes intellectual property or privacy rights
• Contains malware
• Reveals another person’s confidential information
• Is unlawful, threatening, discriminatory, or harassing
• Contains unauthorized advertising or spam
• Falsely claims experience with a product or transaction

We may moderate or remove content when reasonably necessary for legal, safety, privacy, relevance, or platform-integrity reasons.

We do not prohibit or penalize honest reviews, including negative reviews.

Nothing in these Terms requires a customer to surrender ownership of an honest review merely because the review concerns Stretchora.

Third-Party Tools and Services

The website may rely on third-party services for:

• Hosting
• Payments
• Analytics
• Fraud prevention
• Customer support
• Shipping
• Order tracking
• Email communications
• Product fulfillment
• Website applications

Third-party services may be governed by their own terms and privacy policies.

We are not responsible for a third party’s independent acts or omissions merely because its service is linked to or integrated with our website.

This does not limit our responsibility for selecting and using service providers as required by applicable law.

Third-Party Links

The website may include links to carrier websites, payment providers, manufacturers, social media services, or other external resources.

A link is provided for convenience and does not necessarily constitute endorsement.

We do not control the content, security, availability, or privacy practices of independent third-party websites.

Customers should review the applicable third-party terms before submitting information or completing a transaction outside Stretchora.

Personal Information

Our collection, use, storage, and disclosure of personal information are governed by our Privacy Policy.

By using the website, you acknowledge that information may be processed by service providers involved in payment processing, fulfillment, delivery, fraud prevention, customer support, hosting, and analytics.

We will not interpret these Terms as consent for any data practice that requires separate consent under applicable law.

Errors, Inaccuracies, and Omissions

The website may occasionally contain errors relating to:

• Product descriptions
• Pricing
• Discounts
• Promotions
• Shipping charges
• Delivery estimates
• Availability
• Measurements
• Included components

We may correct an error, update information, or cancel an affected order.

When an obvious pricing or listing error is identified after an order is submitted, we may contact the customer with the correct information and request confirmation or cancel and refund the affected order.

We will not use this section to avoid an accepted order merely because a product later becomes less profitable.

Promotions and Discount Codes

Promotional offers may be subject to additional terms, expiration dates, quantity limits, product restrictions, or customer eligibility requirements.

Unless otherwise stated:

• Discount codes cannot be exchanged for cash
• Only one code may be used per order
• Discounts apply only during the stated promotional period
• Discounts cannot be applied retroactively
• Promotions may exclude shipping, taxes, duties, gift cards, or selected products
• Fraudulent or unauthorized use may result in cancellation

We may correct a promotion that was published with an obvious technical or typographical error, subject to applicable law.

Prohibited Uses

You must not use the website or its content to:

• Commit or encourage an unlawful act
• Violate intellectual property rights
• Harass, threaten, discriminate against, or harm another person
• Submit false or misleading information
• Transmit malware or harmful code
• Collect personal information without authorization
• Circumvent security controls
• Interfere with website performance
• Conduct unauthorized automated extraction
• Impersonate another person
• Submit fraudulent orders, returns, claims, or chargebacks
• Resell products in violation of applicable law
• Make false claims regarding product origin, certification, or performance

We may suspend access or cancel affected transactions when we reasonably identify prohibited conduct.

Disclaimer of Warranties

To the fullest extent permitted by applicable law, the website and its general informational content are provided on an “as available” basis.

We do not guarantee that:

• The website will always be uninterrupted
• Every technical error will be corrected immediately
• Every product will remain available
• General informational content will be suitable for every individual
• A product will produce a particular wellness, fitness, flexibility, recovery, or performance result

Any legally required warranties, conditions, or guarantees remain unaffected.

Nothing in these Terms excludes liability or obligations relating to goods that applicable law requires to be of satisfactory quality, fit for a disclosed purpose, or consistent with their description.

Limitation of Liability

To the fullest extent permitted by applicable law, STOREVIA LIMITED and its officers, employees, contractors, and service providers will not be liable for indirect, incidental, special, or consequential loss that was not reasonably foreseeable when the contract was formed.

Where liability may lawfully be limited, our aggregate liability arising from a particular product order will generally not exceed the amount paid to Stretchora for the product giving rise to the claim.

This limitation does not apply to liability that cannot lawfully be excluded or limited, including where applicable:

• Fraud or fraudulent misrepresentation
• Willful misconduct
• Gross negligence
• Death or personal injury caused by negligence
• Breach of non-waivable consumer rights
• Any other liability that applicable law prohibits us from limiting

The limitations in this section apply only to the extent they are fair, reasonable, and enforceable in the circumstances.

Customer Responsibility

Customers are responsible for:

• Reviewing product information before purchase
• Selecting products suitable for their intended use
• Checking dimensions and compatibility
• Following safety instructions
• Installing products correctly
• Inspecting equipment before use
• Using appropriate supervision
• Providing accurate order and delivery information
• Complying with applicable import and usage laws

Customer responsibility does not relieve Stretchora of an obligation that cannot lawfully be excluded.

Indemnification

To the extent permitted by applicable law, you agree to indemnify STOREVIA LIMITED against third-party claims, losses, and reasonable costs arising directly from:

• Your unlawful use of the website
• Your deliberate violation of these Terms
• Your infringement of another person’s intellectual property or privacy rights
• Fraudulent content or information knowingly submitted by you

This section does not require a consumer to indemnify Stretchora for our own negligence, breach of contract, unlawful conduct, or violation of a non-waivable legal duty.

We will provide reasonable notice of an indemnified claim and will not settle a claim in a manner that imposes an admission or non-monetary obligation on you without appropriate consultation.

Force Majeure

Neither party will be responsible for a delay or failure caused by events outside its reasonable control, except for payment obligations already due and rights that applicable law does not permit the parties to exclude.

Such events may include:

• Natural disasters
• Severe weather
• Fire or flood
• War or civil disturbance
• Public health emergencies
• Government restrictions
• Customs action
• Carrier interruptions
• Labor disputes
• Cyber incidents
• Power failures
• Transportation shortages
• Supplier disruptions

We will make reasonable efforts to reduce the effects of such an event and communicate material delays.

Where required by law, customers will retain the right to cancel and obtain the applicable refund.

Electronic Communications

By contacting us electronically or placing an order, you agree that order confirmations, shipping notices, policy communications, and customer service responses may be provided electronically.

You are responsible for providing a functioning email address and checking communications relating to your order.

Electronic communications satisfy any requirement for written communication where legally permitted.

Marketing communications will be sent only in accordance with applicable law and our Privacy Policy.

Termination

These Terms remain effective while you use the website.

We may suspend or terminate access when you materially violate these Terms, engage in fraud, threaten website security, abuse customer support, or use the website unlawfully.

Termination does not eliminate obligations or rights that arose before termination.

Provisions concerning payment, intellectual property, liability, disputes, and other matters intended to survive will remain effective after termination.

Severability

If a provision of these Terms is found unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue in effect unless the invalid provision is essential to the entire agreement.

No Waiver

A failure or delay in enforcing a right does not waive that right.

A waiver is effective only when clearly confirmed in writing by an authorized representative and applies only to the specific circumstances stated.

Assignment

You may not transfer an order, account, or contractual right in a manner that creates fraud, payment risk, or additional obligations for Stretchora without our consent.

We may transfer our rights or obligations as part of a lawful reorganization, business transfer, merger, or service-provider arrangement, provided that the transfer does not materially reduce a consumer’s existing rights.

Entire Agreement

These Terms, together with the policies and order-specific information incorporated by reference, constitute the agreement between you and Stretchora concerning use of the website and purchases made through it.

They replace prior general communications concerning the same subject, but do not replace a specific written commitment made by an authorized representative regarding an individual order.

Governing Law and Disputes

These Terms are generally governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law principles.

This choice of law does not deprive a consumer of mandatory protections available under the law that applies to the consumer’s transaction or place of residence.

Before beginning formal proceedings, customers are encouraged to contact us so that the issue can be reviewed.

Nothing in these Terms:

• Requires a customer to give up access to a legally available court or tribunal
• Prevents use of an eligible small-claims procedure
• Imposes mandatory arbitration
• Requires waiver of a legally protected class or collective remedy
• Limits a right to report a matter to a regulator, payment provider, or law-enforcement authority

A dispute may be brought before a court or tribunal with lawful jurisdiction over the matter.

Changes to These Terms

We may update these Terms to reflect changes in:

• Products
• Website functionality
• Payment methods
• Fulfillment operations
• Business practices
• Applicable law
• Security requirements

The updated version will be posted on the website with a revised effective date.

Changes will not normally apply retroactively to an order that was already accepted, unless the change is required by law or benefits the customer.

Continued use of the website after an update constitutes acceptance of the revised Terms for future use, but does not remove rights relating to an earlier transaction.

Contact Information

Questions about these Terms of Service may be sent to:

Store Name: Stretchora
Legal Business Name: STOREVIA LIMITED
Website: https://stretchora.com
Email: dongkoch747@gmail.com
Telephone: +1 (936) 260-5549

Customer Support Hours:
Monday–Friday, 10:00 AM–6:00 PM Hong Kong Time (GMT+8)

Legal Business Address:
STOREVIA LIMITED
Unit 809, 8/F Brill Plaza
84 To Kwa Wan Road
To Kwa Wan
Hong Kong

The legal business address is not a retail store, showroom, customer pickup location, warehouse, or product return address unless Stretchora expressly confirms otherwise in writing.