Legal Notice

Effective Date: July 29, 2026

This Legal Notice applies to your access to and use of the Stretchora website, including all information, product listings, images, guides, services, communications, and purchases made through our online store.

By accessing, browsing, submitting information to, or purchasing from Stretchora, you acknowledge the information, conditions, warnings, and limitations described in this Legal Notice.

This Legal Notice should be read together with our Terms of Service, Privacy Policy, Shipping and Delivery Policy, Return and Refund Policy, Your Privacy Choices page, and any product-specific instructions or warnings.

Nothing in this Legal Notice excludes, restricts, or modifies any consumer right, warranty, remedy, or liability that cannot legally be excluded, restricted, or modified.

Store and Business Information

Store Name: Stretchora
Legal Business Name: STOREVIA LIMITED
Business Type: Online Retail Store
Main Product Category: Yoga, Meditation, Stretching, Recovery, Mobility, and Related Accessories, Excluding Apparel
Website: https://stretchora.com
Customer Support Email: dongkoch747@gmail.com
Telephone: +1 (936) 260-5549

Legal Business Address:
STOREVIA LIMITED
Unit 809, 8/F Brill Plaza
84 To Kwa Wan Road
To Kwa Wan
Hong Kong

The legal business address is provided for official correspondence and legal notices. It is not a retail store, showroom, customer collection location, warehouse, or merchandise return address unless Stretchora expressly confirms otherwise in writing.

Customers must not send returns to this address without prior written authorization.

Nature of Our Online Store

Stretchora is an online retail store offering yoga and wellness-related equipment and accessories.

Products may include:

• Yoga mats and mat accessories
• Yoga blocks, wedges, and supports
• Stretching straps and resistance bands
• Bolsters, cushions, and blankets
• Meditation accessories
• Yoga wheels and balance products
• Recovery and mobility tools
• Aerial and inversion equipment
• Storage racks and carrying accessories
• Yoga kits, cards, and teaching aids

Stretchora does not sell yoga apparel as part of its principal product range.

Products may be supplied, manufactured, stored, fulfilled, or shipped by third-party manufacturers, distributors, suppliers, warehouses, or logistics partners.

The appearance of a product on our website does not mean that Stretchora manufactured the product or owns the product’s third-party brand, certification, design, or intellectual property.

Product Information Notice

We make reasonable efforts to present product descriptions, specifications, photographs, dimensions, colors, materials, included components, care instructions, compatibility information, availability, and intended uses accurately.

Product information may be based partly on information supplied by manufacturers, distributors, or other commercial partners.

Actual products may vary slightly because of:

• Screen display settings
• Lighting and photography
• Measurement methods
• Manufacturing tolerances
• Natural material variation
• Supplier updates
• Packaging changes
• Production batch differences
• Product improvements
• Regional versions
• Minor differences in color, texture, finish, or labeling

Such minor variations do not necessarily mean that a product is defective or materially different from its description.

We do not guarantee that colors, textures, patterns, or proportions displayed on every monitor, mobile device, or browser will appear exactly the same as the physical product.

Customers should rely on the written product specifications and measurements rather than estimating size solely from photographs.

Measurements, Size, and Compatibility

Customers are responsible for reviewing all available product measurements, dimensions, thicknesses, weights, resistance levels, capacities, and compatibility information before placing an order.

This is particularly important for:

• Extra-long or extra-wide yoga mats
• Mat bags and carrying straps
• Storage racks and carts
• Bolster covers
• Replacement parts
• Door-mounted equipment
• Wall-mounted products
• Aerial yoga hammocks
• Inversion slings
• Headstand benches
• Yoga wheels
• Resistance bands
• Equipment with maximum weight limits

Product titles such as “large,” “wide,” “extra-thick,” “heavy-duty,” “portable,” or “universal” are general descriptive terms unless specific dimensions or capacities are stated.

Customers should not assume that a product will fit a particular body size, room, mat, door, wall, ceiling, support structure, storage area, or existing accessory without checking the applicable specifications.

Return shipping costs may be the customer’s responsibility when a product is returned because the customer did not review clearly disclosed measurements or compatibility information, subject to our Return and Refund Policy and applicable law.

Materials and Natural Variations

Some products may contain or be made from materials such as:

• Cork
• Natural rubber
• Wood
• Bamboo
• Cotton
• Buckwheat hulls
• Latex
• Foam
• Synthetic rubber
• PVC
• TPE
• Metal
• Silicone
• Natural fibers

Natural materials may contain differences in grain, color, density, texture, scent, or surface appearance.

These variations may be inherent characteristics of the material and do not automatically constitute defects.

Customers with allergies, sensitivities, or material restrictions are responsible for reviewing the listed materials and contacting us before purchase when clarification is needed.

We do not guarantee that a product is latex-free, hypoallergenic, organic, vegan, eco-friendly, recyclable, antimicrobial, or free from a specific substance unless that characteristic is clearly stated and supported in the applicable product listing.

Product Images and Props

Product images may include decorative items, backgrounds, furnishings, models, or accessories that are not included with the product.

Only items specifically identified in the product title, description, variation selection, or “included components” section are included in the purchase.

Customers should not assume that all objects shown in an image are included.

Lifestyle photographs may demonstrate general product presentation and may not represent exact scale, color, installation, or usage conditions.

Packaging and Branding

Product packaging, labels, manuals, logos, color schemes, and accessory arrangements may change without materially changing the product itself.

Some products may arrive in manufacturer packaging, supplier packaging, plain packaging, or packaging adapted for transportation.

Stretchora does not guarantee that a particular retail box or packaging design will be provided unless it is expressly described as part of the product.

A product may display the manufacturer’s or supplier’s brand rather than the Stretchora name.

Intended Use

Products must be used only for their intended purpose and in accordance with:

• Product instructions
• Manufacturer warnings
• Assembly directions
• Installation requirements
• Weight limits
• Age recommendations
• Care instructions
• Inspection requirements
• Applicable safety standards

A product marketed for yoga, stretching, meditation, mobility, relaxation, balance, or recovery must not be used for an unrelated or unsafe purpose.

Customers must not alter, modify, cut, drill, re-stitch, reconfigure, overload, or combine equipment with incompatible parts unless the manufacturer expressly authorizes such action.

Yoga and Exercise Safety Notice

Yoga, stretching, balance work, resistance exercise, inversion, aerial movement, mobility training, and self-massage involve physical activity and may involve risk of injury.

Risks may include:

• Falls
• Slipping
• Loss of balance
• Muscle strain
• Joint strain
• Overstretching
• Dizziness
• Equipment failure
• Improper mounting
• Allergic or skin reactions
• Aggravation of an existing condition

Customers are responsible for selecting activities and products appropriate for their experience, physical condition, mobility, environment, and level of supervision.

Begin gradually and stop immediately if you experience pain, dizziness, numbness, weakness, breathing difficulty, loss of balance, or another unusual or concerning symptom.

Children and persons requiring assistance should use products only with appropriate adult or professional supervision.

No Medical, Therapeutic, or Rehabilitation Advice

Information provided through Stretchora is intended for general product information, shopping assistance, and educational purposes.

It is not:

• Medical advice
• Medical diagnosis
• Treatment advice
• Physiotherapy
• Occupational therapy
• Chiropractic advice
• Rehabilitation advice
• Psychological or mental health treatment
• Personalized fitness instruction
• Emergency advice

Stretchora does not guarantee that a product will diagnose, prevent, treat, cure, rehabilitate, or improve any disease, injury, disability, pain condition, or medical disorder.

Terms such as “recovery,” “support,” “relaxation,” “mobility,” “alignment,” “acupressure,” or “joint comfort” describe a product category or intended general use and do not constitute a guaranteed medical claim.

Consult an appropriately qualified healthcare professional before using products when you:

• Have a medical condition
• Have an injury
• Recently underwent surgery
• Are pregnant
• Experience chronic pain
• Have balance or circulation problems
• Have reduced sensation
• Use implanted medical devices
• Are uncertain whether a product or activity is suitable

No website content or customer support response should be used as a substitute for professional evaluation.

Foam Rollers, Massage Balls, and Acupressure Products

Foam rollers, massage balls, massage sticks, acupressure mats, and similar products are intended for general wellness and self-directed use.

Users should:

• Begin with light pressure
• Avoid direct pressure on injured or inflamed areas
• Avoid uncontrolled pressure on the neck, spine, joints, or sensitive tissue
• Follow product instructions
• Stop use if pain or adverse symptoms occur
• Obtain professional advice where appropriate

Individual experiences and results may differ.

Stretchora does not promise pain relief, injury recovery, improved circulation, medical treatment, or other therapeutic outcomes unless an expressly stated claim is lawfully supported.

Resistance Bands and Stretching Equipment

Resistance bands, elastic loops, straps, and stretching devices may deteriorate through age, heat, sunlight, abrasion, chemicals, repeated stretching, or improper storage.

Before every use, inspect the product for:

• Cracks
• Tears
• Cuts
• Fraying
• Discoloration
• Loose stitching
• Damaged handles
• Damaged anchors
• Reduced elasticity
• Other visible deterioration

Do not use damaged equipment.

Do not stretch a band beyond the manufacturer’s recommended range.

Keep bands away from sharp edges and uncontrolled release paths.

Door anchors must be used only on compatible doors and in the direction specified by the manufacturer.

Stretchora is not responsible for damage or injury caused by ignoring clearly provided instructions, exceeding stated limits, using damaged equipment, or installing accessories improperly, except to the extent liability cannot legally be excluded.

Balance Boards, Yoga Wheels, and Headstand Benches

Balance boards, yoga wheels, and headstand benches require body control and appropriate practice space.

Users should:

• Use the product on a stable and suitable surface
• Keep the surrounding area clear
• Avoid slippery or uneven flooring
• Use assistance, support, or supervision where necessary
• Confirm that all components are secure
• Review the stated weight limit
• Avoid use when the product is cracked, unstable, or damaged

A support product does not eliminate the risk associated with balance or inversion.

Headstand benches and inversion equipment do not guarantee protection from neck, shoulder, head, or spinal injury.

Aerial Yoga and Inversion Equipment

Aerial yoga hammocks, yoga swings, inversion slings, suspension straps, anchors, carabiners, ceiling mounts, wall mounts, and other load-bearing equipment require special care.

Before use, customers must confirm:

• The supporting structure is appropriate
• The installation method is compatible
• The mounting hardware is suitable
• All connections are secure
• The stated weight capacity is not exceeded
• Fabric and stitching are undamaged
• Metal components are free from distortion or corrosion
• There is adequate clear space around and below the equipment

Installation must not be made into an unsuitable ceiling, wall, door, beam, fixture, or unsupported surface.

When the customer is not qualified to assess a supporting structure or installation method, installation should be performed or reviewed by a qualified professional.

Included hardware may not be suitable for every building material or structure.

The presence of mounting hardware in a package does not guarantee that it is appropriate for the customer’s specific property.

Improper installation, incompatible hardware, insufficient structural support, unauthorized modification, and failure to inspect equipment may result in serious injury or property damage.

Assembly and Installation

Certain products may require assembly, installation, adjustment, mounting, or anchoring.

Customers are responsible for:

• Reading all instructions before beginning
• Confirming that all components are present
• Using appropriate tools
• Selecting a compatible mounting surface
• Installing all fasteners correctly
• Tightening components as instructed
• Testing stability before use
• Rechecking hardware periodically
• Following all weight and usage limits

Do not use a product when instructions are missing, unclear, or inconsistent with the supplied components. Contact Stretchora before proceeding.

Stretchora is not responsible for losses caused solely by improper installation, unauthorized alteration, incorrect assembly, use of incompatible parts, or disregard of clear safety instructions, except where liability cannot lawfully be excluded.

Product Inspection and Maintenance

Customers should inspect relevant equipment before each use and periodically during ownership.

Immediately stop using a product when it shows:

• Cracks
• Tears
• Fraying
• Loose stitching
• Loose bolts
• Bent components
• Damaged buckles
• Unstable frames
• Worn elastic
• Damaged anchors
• Water damage
• Mold
• Unusual deterioration
• Other safety concerns

Normal wear is not always visible from a distance.

Products should be cleaned, stored, maintained, and replaced according to the manufacturer’s instructions.

Continued use after damage becomes apparent may increase the risk of injury.

Recalls and Safety Notices

Stretchora does not knowingly intend to offer products that have been recalled or prohibited from sale.

Product availability may be suspended or canceled when we become aware of:

• A product recall
• A safety warning
• A regulatory restriction
• A material defect
• A compliance concern
• A credible risk of injury

Customers should stop using a product and contact us when they receive or discover a relevant recall or safety notice.

Where required, we may contact customers using order information to provide recall, safety, repair, replacement, or refund instructions.

A legal disclaimer does not replace product safety obligations, and Stretchora may take additional action where required by applicable law.

Care and Cleaning

Customers must follow the care instructions applicable to each product.

Using unsuitable cleaners, excessive heat, washing machines, dryers, chemicals, oils, solvents, abrasive tools, or prolonged direct sunlight may damage certain products.

Yoga mat cleaners should be tested on a small, inconspicuous area before full application when compatibility is uncertain.

Products containing natural materials or removable fillings may require specific cleaning or storage methods.

Damage caused by cleaning methods that conflict with clearly provided instructions may not qualify as a manufacturing defect, subject to applicable law.

Personal Hygiene Products

Products that come into close personal contact may be subject to hygiene-related return limitations after opening or use.

Such products may include:

• Yoga towels
• Meditation eye pillows
• Bolsters
• Cushions
• Blankets
• Massage tools
• Acupressure products
• Yoga mats
• Other body-contact accessories

Any return limitation is governed by our Return and Refund Policy and does not apply where the product is defective, damaged, incorrect, or where applicable law requires a return or remedy.

Product Results

Product performance and user experience may vary depending on:

• Body proportions
• Physical condition
• Experience
• Technique
• Frequency of use
• Practice surface
• Product maintenance
• Environmental conditions
• Correct installation
• Personal preference

Stretchora does not guarantee specific improvements in:

• Flexibility
• Strength
• Balance
• Posture
• Alignment
• Pain
• Recovery time
• Sleep
• Stress
• Meditation performance
• Athletic performance

Customer reviews and testimonials describe individual experiences and do not guarantee that another customer will obtain the same result.

Educational Content and Teaching Aids

Yoga pose cards, charts, dice, anatomy posters, sequencing materials, blog articles, and other teaching aids are intended as general informational resources.

They do not replace:

• Qualified instruction
• Professional certification
• Medical evaluation
• Supervised training
• Product-specific safety instructions

Illustrations may simplify body positioning and may not be appropriate for every person.

Instructors and users remain responsible for adapting activities to the abilities and needs of participants.

Pricing and Availability

Prices, promotions, discounts, product availability, shipping options, and product selections may change.

We may correct:

• Obvious pricing errors
• Incorrect discounts
• Inaccurate availability
• Product specification errors
• Technical display problems
• Supplier data errors

When an error materially affects an order, we may contact the customer to request confirmation at the corrected price or cancel and refund the affected product.

We will not intentionally misrepresent product availability or accept payment without a reasonable basis for believing the order can be fulfilled.

The submission of an order does not guarantee acceptance or product allocation.

Order Acceptance

An automated order confirmation acknowledges receipt of the order request but does not necessarily constitute final acceptance.

An order may be rejected or canceled before shipment because of:

• Product unavailability
• Payment failure
• Fraud concerns
• Incorrect pricing
• Listing errors
• Address restrictions
• Import restrictions
• Safety concerns
• Quantity limitations
• Supplier or fulfillment problems

When a paid order is canceled before shipment, the applicable amount will be refunded to the original payment method.

Shipping and Delivery Notice

Processing and delivery periods are estimates unless explicitly stated as guaranteed.

Delivery may be affected by:

• Carrier delays
• Customs processing
• Weather
• Public holidays
• Seasonal demand
• Transportation interruptions
• Incorrect addresses
• Failed delivery attempts
• Remote destinations
• Events outside our reasonable control

When a shipment cannot be made within the applicable promised period, we will address the delay in accordance with our Shipping and Delivery Policy and applicable law.

Tracking information, carrier selection, customs charges, split shipments, address changes, delivery investigations, and lost-package procedures are governed by our Shipping and Delivery Policy.

Returns, Refunds, and Order Issues

Returns, refunds, cancellations, exchanges, damaged products, defective products, incorrect products, missing components, refused deliveries, and unclaimed shipments are governed by our Return and Refund Policy.

Customers must follow the stated request period and provide reasonably required information, which may include:

• Order number
• Proof of purchase
• Photographs
• Videos
• Packaging images
• Shipping label images
• Product condition details
• Tracking information

Do not return products without written authorization.

Our legal business address is not automatically a return address.

Third-Party Services

Stretchora may use third-party services for:

• Website hosting
• Payment processing
• Fraud screening
• Analytics
• Advertising
• Product sourcing
• Warehousing
• Fulfillment
• Shipping
• Order tracking
• Email communications
• Customer support
• Website applications

Third-party services may experience interruptions, errors, delays, or security incidents outside our direct control.

We are not responsible solely because an independent third party experiences an interruption or makes a decision outside our control.

This provision does not remove any responsibility that applicable law places on Stretchora regarding its selection, instruction, or use of service providers.

External Links

The website may contain links to shipping carriers, payment providers, manufacturers, social media platforms, educational websites, or other third-party services.

External links are provided for convenience.

Stretchora does not control independent third-party websites and does not guarantee their:

• Accuracy
• Availability
• Security
• Content
• Products
• Privacy practices
• Terms

Customers should review third-party terms and privacy notices before submitting information outside the Stretchora website.

Intellectual Property

Unless otherwise stated, Stretchora’s original website materials are owned by or licensed to STOREVIA LIMITED.

Protected materials may include:

• Stretchora branding
• Logos
• Original written content
• Collection descriptions
• Website layouts
• Graphics
• Photographs
• Videos
• Guides
• Blog content
• Design elements
• Software components

You may use the website for personal, non-commercial shopping and informational purposes.

You may not copy, reproduce, republish, modify, distribute, sell, license, scrape, or commercially exploit protected website content without written permission.

Third-party trademarks, product images, product names, certifications, and intellectual property remain the property of their respective owners.

Reference to a third-party brand does not imply sponsorship, partnership, affiliation, authorization, or endorsement unless expressly stated.

Reviews and Customer Content

Customer reviews, ratings, photographs, videos, and testimonials reflect the views and experiences of the individual contributors.

Stretchora does not guarantee that every statement in customer-submitted content is accurate or applicable to another person.

We may moderate content that is unlawful, fraudulent, threatening, irrelevant, infringing, or contains private information.

We do not prohibit or penalize honest customer reviews, including negative reviews.

Customers must not submit fake reviews, misleading claims, content copied without permission, or content concerning a product they have not genuinely used.

Privacy

The collection, use, disclosure, retention, and protection of personal information are governed by our Privacy Policy and Your Privacy Choices page.

Payment, shipping, analytics, advertising, and fulfillment service providers may process information as necessary to provide their services.

This Legal Notice does not constitute consent for a data practice that requires separate consent under applicable law.

Disclaimer of Website Warranties

To the fullest extent permitted by applicable law, the website and its general informational content are provided on an “as available” basis.

We do not guarantee that:

• Website access will always be uninterrupted
• Every technical error will be corrected immediately
• Every product will remain continuously available
• General information will be appropriate for every individual
• A product will produce a particular fitness, wellness, medical, therapeutic, or performance outcome

Any legally required warranty, condition, guarantee, or consumer remedy remains unaffected.

Limitation of Liability

To the fullest extent permitted by applicable law, STOREVIA LIMITED, Stretchora, and their officers, employees, contractors, and service providers will not be liable for indirect, incidental, special, punitive, or consequential loss that was not reasonably foreseeable when the relevant transaction occurred.

Where liability may lawfully be limited, our aggregate liability arising from a particular product order will generally not exceed the amount paid to Stretchora for the product giving rise to the claim.

This limitation does not apply to liability that cannot legally be excluded or limited, including where applicable:

• Fraud
• Fraudulent misrepresentation
• Willful misconduct
• Gross negligence
• Death or personal injury caused by negligence
• Breach of non-waivable consumer rights
• Liability that applicable law expressly prohibits us from limiting

Nothing in this Legal Notice excuses Stretchora from supplying products that comply with mandatory legal requirements or from providing a remedy required by law.

Customer-Caused Loss

Subject to applicable law, Stretchora is not responsible for loss resulting solely from:

• Use contrary to clear instructions
• Exceeding a disclosed weight limit
• Improper installation
• Use on an unsuitable structure
• Unauthorized modification
• Failure to inspect damaged equipment
• Continued use after damage becomes apparent
• Use for an unintended purpose
• Failure to obtain appropriate professional assistance
• Incorrect information supplied by the customer

This section does not apply when the loss was caused or contributed to by a product defect, misleading instruction, breach of law, or other matter for which Stretchora remains legally responsible.

Indirect and Business Losses

Stretchora products are primarily offered for personal consumer use unless otherwise stated.

To the fullest extent permitted by law, we are not responsible for commercial losses such as:

• Lost profits
• Lost business
• Lost revenue
• Lost opportunity
• Business interruption
• Loss of commercial reputation

This limitation may not apply where Stretchora expressly agreed in writing that a product was being purchased for a specific commercial purpose or where applicable law provides otherwise.

Events Outside Our Reasonable Control

We may experience delay or disruption caused by events outside our reasonable control, including:

• Natural disasters
• Severe weather
• Fire
• Flood
• War
• Civil disturbance
• Public health emergencies
• Government restrictions
• Customs action
• Labor disputes
• Carrier interruptions
• Transportation shortages
• Power failure
• Communications failure
• Cyber incidents
• Supplier interruption

We will make reasonable efforts to reduce the effect of such events and communicate material order delays.

Mandatory cancellation and refund rights remain unaffected.

Governing Law

This Legal Notice is generally governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law principles.

This choice of law does not deprive a consumer of mandatory protections that apply under the laws of the consumer’s place of residence or the applicable transaction.

Nothing in this Legal Notice prevents a customer from bringing a claim before a court, tribunal, regulator, payment provider, or other body with lawful jurisdiction.

Relationship to Other Policies

This Legal Notice supplements our other published policies.

When there is a conflict:

• Product-specific safety instructions govern the safe use of that product
• The Return and Refund Policy governs returns and refunds
• The Shipping and Delivery Policy governs shipping and delivery
• The Privacy Policy governs personal information
• The Terms of Service govern general website and purchasing terms
• Mandatory applicable law prevails over any conflicting policy provision

No customer support representative may waive or modify a published policy unless the modification is confirmed in writing by an authorized representative of STOREVIA LIMITED.

Severability

If any provision of this Legal Notice is found unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue in effect unless the invalid provision is essential to the operation of the Legal Notice as a whole.

No Waiver

A failure or delay by Stretchora in enforcing a provision does not waive the right to enforce that provision later.

A waiver is effective only when clearly confirmed in writing by an authorized representative and applies only to the particular circumstances described.

Updates to This Legal Notice

We may update this Legal Notice to reflect changes in:

• Products
• Website features
• Fulfillment practices
• Safety information
• Business operations
• Service providers
• Applicable law

The revised version will be posted on this page with an updated effective date.

Changes will not normally apply retroactively to an order already accepted unless required by law or more favorable to the customer.

Continued use of the website after an update constitutes acknowledgment of the updated notice for future website use.

Contact Information

For questions regarding this Legal Notice, contact:

Store Name: Stretchora
Legal Business Name: STOREVIA LIMITED
Website: https://stretchora.com
Email: dongkoch747@gmail.com
Telephone: +1 (936) 260-5549

Customer Support Hours:
Monday–Friday, 10:00 AM–6:00 PM Hong Kong Time (GMT+8)

Legal Business Address:
STOREVIA LIMITED
Unit 809, 8/F Brill Plaza
84 To Kwa Wan Road
To Kwa Wan
Hong Kong

The legal business address is not a retail store, showroom, customer pickup location, warehouse, or merchandise return address unless Stretchora expressly confirms otherwise in writing.